A week after it forged a deal with OpenAI, ServiceNow entered into an agreement with Anthropic to embed the generative AI vendor’s Claude models in its workflows across industries, including healthcare and life sciences.
Financial terms of the agreement, revealed on Jan. 28, were not made public.
Under the deal, revealed on Jan. 28, Claude will also be he default model for the IT service vendor’s AI agent builder, ServiceNow Build Agent, which enables developers of any skill level to create and deploy agentic workflows that can act and reason autonomously.
In healthcare and life sciences, the vendors said AI-assisted agents can support tasks such as research analysis and claims authorization.
The deal also includes the rollout of Claude to ServiceNow’s workforce of 29,000 employees, and ServiceNow will provide Anthropic’s AI-powered coding assistant Claude Code to engineers and technical teams.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” ServiceNow CEO Bill McDermott said in a release. This partnership … puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level.”
Anthropic CEO Dario Amodei said in the release that enterprises often make the mistake of treating AI as a standalone tool rather than embedding it into day-to-day work, something that will become increasingly important as companies look to ramp up AI deployments.
“The way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day,” he said.
The deal comes as part of a growing focus on supporting agentic AI and autonomous operations and follows ServiceNow’s recent partnership with Anthropic rival OpenAI.
In that deal, ServiceNow will embed OpenAI’s GPT-5.2 model into its platform to power autonomous AI agents for functions such as IT, HR, and customer service.
The venture also joins a spate of deals for Anthropic, which recently forged agreements with global insurer Allianz, as well as Accenture, IBM, Deloitte, and Snowflake, as it expands the reach of its large language models.
